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Terms & Conditions



WEBSITE TERMS AND CONDITIONS OF USE


  1. About the Website


    1. Welcome to www.buscharterdirect.com.au (the 'Website'). The Website facilitates interactions between:


      1. The customer (the 'Receiver'); and

      2. Charter Bus Operator (C.B.O) or subscriber (the 'Provider'),


    • making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the 'Services').


    1. The Website is operated by buscharterdirect.com.au (ABN 18466387829) . Access to and use of the Website, or any of its associated products or Services, is provided by buscharterdirect.com.au. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.

    2. buscharterdirect.com.au reserves the right to review and change any of the Terms by updating this page at its sole discretion. When buscharterdirect.com.au updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


  1. Acceptance of the Terms


  • You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by buscharterdirect.com.au in the user interface.


  1. The Services


    1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (the 'Account').

    2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:


      1. Email address

      2. Preferred username

      3. Telephone number

      4. Password

      5. Industry accreditation number


    1. You warrant that any information you give to buscharterdirect.com.au in the course of completing the registration process will always be accurate, correct and up to date.

    2. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.

    3. You may not use the Services and may not accept the Terms if:


      1. you are not of legal age to form a binding contract with buscharterdirect.com.au; or

      2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.


  1. Your obligations as a Member


    1. As a Member, you agree to comply with the following:


      1. you will not share your profile with any other person;

      2. you will use the Services only for purposes that are permitted by:


        1. the Terms; and

        2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;


      1. you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

      2. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify buscharterdirect.com.au of any unauthorised use of your password or email address or any breach of security of which you have become aware;

      3. you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;

      4. any content that you broadcast, publish, upload, transmit, post or distribute on the Website ('Your Content') will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.

      5. you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);

      6. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;

      7. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of buscharterdirect.com.au;

      8. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

      9. you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by buscharterdirect.com.au for any illegal or unauthorised use of the Website; and

      10. you acknowledge and agree that any automated use of the Website or its Services is prohibited.


  1. Using the Website as the Customer


    1. The completion of required service details data fields (Charter post) by the customer facilitates buscharterdirect.com.au to make known to the registered Charter Bus Operators (C.B.Os) buscharterdirect.com.au subscriber group the availability of such work assignment and duly invites submissions (quotations) from same forthwith. The submissions from the registered C.B.Os will then be assessed as per buscharterdirect.com.au guidelines e.g price, quality of service and history of service.


      All C.B.O submissions will be provided to the customer via automated electronic transfer for consideration and approval.
      Once a preferred C.B.O submission (quotation of bus charter services) is chosen by the customer, having read and acknowledging the buscharterdirect.com.au T & Cs, this customer action shall indicate the acceptance of the contract and facilitate buscharterdirect.com.au (the company) to confirm the intent and particulars of the bus charter service request to the CBO forthwith.


      At this stage the contract between the buscharterdirect.com.au customer and the C.B.O is deemed to be in place and legally enforceable. Any alterations to the original request for bus charter service/s such as: change of vehicle size, extra kilometres, extra drop-offs/pick-ups, additional driver etc. which will increase the cost of supplying the bus charter service and will bring forth a revised quotation to be agreed upon by both parties.


      The C.B.O will make contact with the buscharterdirect.com.au customer after the buscharterdirect.com.au broking fee has been paid by the C.B.O.
      The buscharterdirect.com.au charter bus broking service is free to all customers posting a bus charter request via the company website/portal.
      The customer will be contacted directly by the newly contracted C.B.O to arrange payment of deposit monies and alike according to the terms and conditions specific to the C.B.O.






  1. Using the Website as the Provider


    1. The C.B.O (Charter Bus Operator) known as "the Provider" shall, once registered and approved by buscharterdirect.com.au as a "subscriber", receive from the buscharterdirect.com.au notification via automated electronic transfer, an invitation to submit an all inclusive quotation valid for 7 days and pertinent to the details supplied by the customer on the bus charter service quotation request form. The C.B.O must incorporate the 5% buscharterdirect.com.au broking fee into the total proposed fee for charter services to the newly attained client (buscharterdirect.com.au customer) i.e. quote to 105%.


    2. The C.B.O shall be informed of the outcome of their quotation submission via electronic transfer after assessment from the buscharterdirect.com.au customer.
      If successful in securing the charter service post, the C.B.O agrees to provide the service to the customer at the agreed price.
      The C.B.O will make payment of a fee (broking fee) to buscharterdirect.com.au via the company's subscriber portal in order to facilitate the release of the customer's personal/organisation details.


      This fee will be 5% of the total accepted and agreed to quotation price as given to the customer during the tendering process by the C.B.O. buscharterdirect.com.au reserves the right to alter this fee amount (in percentage terms at any stage and will provide to the C.B.O notice of any increase/decrease in writing via the buscharterdirect.com.au subscriber portal no sooner than 90 days prior to the increase/decrease taking place). The fee for introducing this buscharterdirect.com.au customer to the C.B.O is not refundable in any circumstances.


      buscharterdirect.com.au recommends that the C.B.O makes contact with it's now attained and contracted customer to arrange payment of deposit monies and alike as per to the terms and conditions specific to that C.B.O.


      It should be noted that the buscharterdirect.com.au customer has agreed to the buscharterdirect.com.au Terms and Conditions surrounding the alteration of details within a bus charter quotation request (the post) e.g change of vehicle size, extra kilometres, extra drop-offs/pick-ups, additional driver etc. which will increase the cost to the C.B.O supplying the bus charter service and,therefore, will bring forth a revised quotation to be agreed upon by both parties.








  1. Payment


    1. By buscharterdirect.com.au offering the Services to you, you acknowledge that:


The company provides this online bus charter broking service free of charge to the buscharterdirect.com.au customer.


  1. At no stage does the company seek to procure any credit card/payment information from the buscharterdirect.com.au customer and will not facilitate the procurement of such credit card/payment detail via the online charter broking service buscharterdirect.com.au.

  2. Once the B.C.D customer has chosen a CBO to provide the bus charter service at the agreed price (thus permitting the company to notify the CBO), the CBO will, by paying to the company an agreed fee, deem that the contract between the client and CBO is in place and legally enforceable.

  3. The company shall, once CBO payment is confirmed, pass to the CBO the details of the client and direct the CBO to invoice the client directly for payment according to their specific terms and conditions.

    1. All payments made in the course of your use of the Services are made using the buscharterdirect.com.au subscriber portal. . In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the the buscharterdirect.com.au subscriber portal. terms and conditions which are available on their website.


  1. Refund Policy


    1. Since buscharterdirect.com.au is only a facilitator in introducing the buscharterdirect.com.au customer to the Charter bus operator (C.B.O) or Provider. Buscharterdirect.com.au will not hold in escrow or provide to the buscharterdirect.com.au customer a system to make safe payment to the C.B.O directly or indirectly., buscharterdirect.com.au does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.

    2. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then buscharterdirect.com.au requires the Receiver to:


      1. contact the Provider directly to request a refund; and

      2. if contacting the Provider is not successful after fourteen (14) days, contact buscharterdirect.com.au through the 'Contact Us' section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.


    1. If the Provider agrees to a refund it is acknowledged that the Provider will refund all or part of the payments made to the Receiver directly.

    2. Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this Clause of these Terms.


  1. Copyright and Intellectual Property


    1. The Website, the Services and all of the related products of buscharterdirect.com.au are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by buscharterdirect.com.au or its contributors.

    2. All trademarks, service marks and trade names are owned, registered and/or licensed by buscharterdirect.com.au, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:


      1. use the Website pursuant to the Terms;

      2. copy and store the Website and the material contained in the Website in your device's cache memory; and

      3. print pages from the Website for your own personal and non-commercial use.


    1. buscharterdirect.com.au does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by buscharterdirect.com.au.

    2. buscharterdirect.com.au retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:


      1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

      2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

      3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),to you.


    1. You may not, without the prior written permission of buscharterdirect.com.au and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

    2. Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to buscharterdirect.com.au a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.


  1. Privacy


  • buscharterdirect.com.au takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to buscharterdirect.com.au's Privacy Policy, which is available on the Website.


  1. General Disclaimer


    1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

    2. Subject to this clause, and to the extent permitted by law:


      1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

      2. buscharterdirect.com.au will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.


    1. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of buscharterdirect.com.au make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of buscharterdirect.com.au) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:


      1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

      2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

      3. costs incurred as a result of you using the Website, the Services or any of the products of buscharterdirect.com.au; and

      4. the Services or operation in respect to links which are provided for your convenience.


    1. You acknowledge that buscharterdirect.com.au Website and the Services are only intended to facilitate the interactions between the Receiver and the (C.B.O) Provider and does not offer any services other than this Service and buscharterdirect.com.au holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).


  1. Limitation of Liability


    1. buscharterdirect.com.au's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

    2. You expressly understand and agree that buscharterdirect.com.au, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

    3. You acknowledge and agree that buscharterdirect.com.au holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.


  1. Termination of Contract


    1. If you want to terminate the Terms, you may do so by providing buscharterdirect.com.au with 14 days' notice of your intention to terminate by sending notice of your intention to terminate to buscharterdirect.com.au via the 'Contact Us' link on our homepage.

    2. buscharterdirect.com.au may at any time, terminate the Terms with you if:


      1. you have breached any provision of the Terms or intend to breach any provision;

      2. buscharterdirect.com.au is required to do so by law;

      3. buscharterdirect.com.au is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or

      4. the provision of the Services to you by buscharterdirect.com.au is, in the opinion of buscharterdirect.com.au, no longer commercially viable.


    1. Subject to local applicable laws, buscharterdirect.com.au reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts buscharterdirect.com.au's name or reputation or violates the rights of those of another party.

    2. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and buscharterdirect.com.au have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.


  1. Indemnity


    1. You agree to indemnify buscharterdirect.com.au, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:


      1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

      2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

      3. any breach of the Terms.


  1. Dispute Resolution


  • 15.1. Compulsory:

  • If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

  • 15.2. Notice:

  • A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

  • 15.3. Resolution:

  • On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:


    1. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

    2. If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the The state Australian Mediation Association; Conflict Resolution Service. or his or her nominee;

    3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

    4. The mediation will be held in Melbourne, Australia.


  • 15.4. Confidential

  • All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

  • 15.5. Termination of Mediation:

  • If 14 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.


  1. Venue and Jurisdiction


  • The Services offered by buscharterdirect.com.au is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.


  1. Governing Law


  • The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


  1. Independent Legal Advice


  • Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


  1. Severance


  • If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.